SHIPPING

Shipping will be calculated at checkout.

Please allow 3-5 business days for your order to be processed and fulfilled.

Delivery times are based on orders placed between Monday-Friday.

You will receive your tracking details when your order has been processed and ready for collection from the courier.

Tracking information will take 24-48 hours to update. (If you have received your tracking information on a Friday, it may not update until Monday when the shipment is collected).

Please note that we do not ship on Saturdays, Sundays, or US nationally observed holidays.

Please allow 7-10 business days to receive your package upon placing your order.

Due to the holidays, you may experience package delays. We will work directly with the couriers to monitor delivery updates. Please contact the courier directly by using the tracking number included in your confirmation email if you experience any delays.

RETURNS & REFUND POLICY:

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NO EXCHANGES. ALL SALES ARE FINAL

We do not accept returns once your parcel has been delivered to you due to health & safety reasons. 

If your package arrives damaged, please contact us at SkinSensebyjhane@gmail.com

Refunds - If you have not been issued a tracking number, we can refund your order for a change of mind. You will be refunded the transaction amount minus a 6% fee when paying with After pay, 2% fee via Shopify payments and 3% fee when paying with PayPal. 

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For any other questions or concern email us at SkinSensebyjhane@gmail.com